Data Insights Officer

We’re looking for a passionate and analytical individual to join the OnSide team as a Data Insights Officer, a newly created role that will play a key part in embedding a data-driven culture across our Youth Zone Network. Sitting within the Systems team, you’ll be instrumental in unlocking the power of our Salesforce CRM to provide compelling, insight-led reporting that supports young people’s engagement and drives continuous improvement. You’ll work closely with colleagues across OnSide and the Youth Zones to understand their data needs, track the impact of new engagement initiatives, and produce clear, accessible reports that demonstrate the measurable difference youth work is making. This is a fantastic opportunity to shape how data informs decision-making across the Network and help evidence the impact of our work with young people.

About the Role

This newly created Data Insights Officer role within the Systems team will significantly enhance our capacity and expertise in data analysis and reporting, enabling us to maximise the value of the data captured within our customised Salesforce CRM across the Youth Zone Network.

The post holder will be instrumental in embedding a data-driven culture, driving analyses and insights to feed into decision making throughout the network.

Read the role profile

About You

This role is ideal for someone who can translate complex data into compelling, accessible narratives that drive impact within a youth work setting. You will be passionate about the power of youth work and committed to supporting Youth Zones in increasing their engagement with young people. With a strong analytical mindset and excellent communication skills, you’ll draw out insights to inform recommendations for the Network and tailor reporting to meet the needs of varied audiences — from frontline youth workers to senior leaders and Boards.

You’ll bring both expertise and creativity to improve data capture, analysis and reporting processes, and will thrive in a collaborative, flexible environment. You will also play a key role in championing a data-driven culture, supporting youth engagement initiatives, and ensuring our systems and reporting effectively demonstrate the distance travelled and outcomes achieved across our Network.

About the Organisation

A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. The organisation trains the amazing people that run them and offers continuing support to youth zones nationwide through a national network of independent youth charities.

As an equal opportunities’ employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. Our dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

You may have experience in areas such as Impact, Insight, Impact and Insight, Impact Officer, Insight Officer, Impact and Insight Officer, Data Analysis, Evaluation, Impact and Evaluation, Evaluation, Impact and Evaluation Officer.

Benefits: Agile working with flexibility in working hours; 25 days annual leave (calculated pro-rata) rising to a maximum of 30 days; birthday leave, additional annual leave purchase scheme; company matched pension; company sick, maternity, paternity & adoption pay; Employee Assistance Programme, active and engaged networks to join (including Equity, Diversity & Inclusion) and access to Charity Worker discounts.

Closing Date: 9am, Friday 18th July 2025

First stage interviews (virtual): Thursday 31st July 2025

Second stage interviews (in-person): Thursday 7th August 2025 at The Way Youth Zone in Wolverhampton

There will also be a short, values-based phone interview around the second stage.

Please note: we may close the advert earlier depending on the volume of applications.